Shipping Protection

💢What to do if your package is lost, stolen, or damaged💢

1.7 million packages are stolen or lost in the U.S. every day, costing businesses $25 million per day. While some retailers and package delivery companies are working to eliminate piracy, much of the burden still falls on consumers.

If you purchase our shipping protection

We will file a claim with the shipping company and then send you a replacement item within 24 hours (Monday-Friday). We will not wait for the shipping company to complete their investigation and ship your replacement in advance. Our team will process the claim and work directly with the shipping department. The shipping company will continue to investigate as usual and may contact you for more details.

If you do not purchase shipping protection

We will file a complaint with the shipping company and conduct an internal investigation. It will take us 3 business days (Monday-Friday) to conduct our internal investigation. If you are concerned about theft, please purchase shipping protection or use a shipping address at a business or other safe location. We are not responsible for lost, stolen, damaged, or misdirected packages.